Player Protection

Keeping play safe and enjoyable is central to our approach at Boo. Our policies and tools are designed to help you stay in control, make informed decisions, and enjoy gambling responsibly. Through clear limits, transparent processes, and readily available support, our team aims to reduce harm and promote safe play for all New Zealand players. Accessible self‑help options and quick access to professional organisations form part of our practical commitment, and account protections are enforced consistently to protect customers and the integrity of our services.

Boo Responsible Gambling

Our responsible gambling framework is guided by player protection principles that prioritise safety, fairness, and transparency. Personal data is handled confidentially, and active monitoring helps identify risky behaviour so timely interventions can be offered. We work to create a transparent environment where players understand the risks and can access help without stigma.

Tools to Manage Gambling Activity

Deposit Limits

Customisable deposit limits are available to help manage spending. Daily, weekly, and monthly caps can be set or reduced instantly via account settings, and increases are subject to a cooling-off period to discourage impulsive changes.

Loss and Time Limits

Loss limits let players cap net losses over chosen periods, while session time limits and reality checks provide regular reminders of time spent playing. Automatic logout or session breaks can be activated to prevent extended play and support healthier habits.

Self‑Exclusion and Cooling‑Off

Self‑exclusion options range from short cooling-off periods to long-term or permanent account closure. During exclusion, access is blocked and accounts remain closed to protect recovery. Our support team can assist with setting or managing these measures discreetly.

Recognising Signs of Problematic Behaviour

Signs to watch for include chasing losses, neglecting responsibilities, dramatic changes in spending, erratic login patterns, and using gambling to escape stress or emotions. Family members and friends may also notice behavioural changes. Early recognition allows for timely use of tools like limits or self-exclusion.

Guidance for Staying in Control

Practical steps include setting strict deposit and loss limits, scheduling play times, not gambling when distressed, and avoiding borrowing to gamble. Keeping a budget, using reality checks, and reviewing statements regularly helps maintain perspective. Our support team is available to discuss personalised controls and safer play strategies.

Access to Professional Help and Support Organisations

When additional help is needed, professional services can provide confidential guidance. New Zealand callers can contact the Gambling Helpline at 0800 654 655 or Lifeline at 0800 543 354 for immediate support. In addition, our customer support team can point you to local resources and assist with activating responsible gambling tools on your account.