Terms, Conditions, and Rules

Welcome to Boo. This Terms and Conditions page explains the rules that govern use of our platform and the relationship between our company and users in New Zealand. The document sets out account obligations, eligibility criteria, acceptable use, payment procedures, promotion rules, dispute processes and how we manage changes to these terms. By accessing our services you accept these terms, agree to comply with applicable laws, and consent to the verification checks we perform to protect accounts and payments.

Account responsibilities

Account holders must provide accurate personal information and keep contact details up to date. Only one account is permitted per person, household or address, and multiple or fraudulent accounts may be suspended. Our security measures and KYC checks may require submission of identity documents before withdrawals are processed. Account holders are responsible for maintaining the confidentiality of their login details and for all activity that occurs under their account.

Eligibility requirements

Eligibility is restricted to persons who meet legal gambling age in their jurisdiction (at least 18 years in New Zealand) and who are not located in a prohibited territory. Residency and age are verified during registration and at withdrawal. Self-excluded individuals, persons subject to local gaming prohibitions or those on gambling prohibition lists are not permitted to open or operate accounts with Boo Gaming.

Acceptable use of the service

Acceptable use

Services must be used lawfully and in good faith. Prohibited conduct includes fraud, abuse, collusion, use of automated bots, circumvention of geo-restrictions (including VPN misuse) and attempts to exploit bonuses or system vulnerabilities. Any malicious activity may lead to account suspension, withholding of funds and reporting to authorities where required.

Bonus and promotion rules

Bonuses and promotions

Promotions are offered subject to specific terms that must be accepted when claiming any bonus. General principles apply: bonuses may carry wagering requirements, game contribution rules, maximum bet limits during play and expiry dates. Bonus abuse, pattern betting designed to minimise risk, or failure to comply with promo rules may void the bonus and associated winnings. Full promotional terms are available in the promotions section and take precedence over general statements here.

Deposits and withdrawals

Payments and verification

Deposits are accepted via the payment methods displayed in the cashier for New Zealand players and are typically processed instantly. Minimum and maximum limits vary by method; amounts are displayed in NZ$ where applicable. Withdrawals require identity verification and are processed in accordance with our verification procedures; e-wallets may be faster while card and bank transfers can take several business days. We may impose daily, weekly or monthly limits and reserve the right to delay or refuse transactions to comply with AML or fraud prevention obligations.

Dispute handling

Complaints and resolution

Complaints should be submitted to customer support with relevant account details and supporting evidence. We aim to acknowledge queries promptly and resolve disputes in line with our internal complaint handling policy. If an issue cannot be resolved internally, users may refer the matter to our regulator or an agreed independent adjudicator. Our processes comply with applicable regulatory requirements.

Updates to the terms

Changes to these terms

Terms and Conditions may be updated from time to time. Material changes will be communicated via the site or by email when practicable. Continued use of the service after notification constitutes acceptance of the revised terms. It is the user’s responsibility to review the terms periodically; our records of notifications and updates are deemed accurate for enforcement purposes.