Privacy Policy

Boo is committed to protecting your privacy and handling personal information responsibly. This page explains how we collect, use and safeguard the data you provide when registering, making deposits or using our services in New Zealand. It also outlines your choices and rights regarding that data, how long we retain records, and the steps we take to keep information secure. Please read this privacy policy carefully so you understand how your personal, technical and transactional information is processed when you interact with our site.

Types of data we collect

Personal information collected at registration includes name, date of birth, address, email and phone number. Technical data such as IP address, device identifiers, browser type and session logs are recorded automatically. Transactional records - deposits, withdrawals, payment method details and game history - are retained to fulfil transactions, meet compliance obligations and resolve disputes. We may also collect verification documents for KYC, including photo ID and proof of address.

How we use information

Data is used to provide and improve our services, process payments in NZ$, verify identity for regulatory compliance, prevent fraud and money‑laundering, and respond to enquiries or disputes. Aggregated, anonymised analytics help optimise site performance and game offerings. Direct marketing is only sent where lawful consent exists and can be withdrawn at any time via account settings or by contacting support.

Data protection and security practices

We apply industry standard security measures, including TLS/SSL encryption for data in transit and access controls for stored data. Sensitive information is protected through restricted access, monitoring and regular security reviews. Third‑party partners are contractually required to maintain comparable protections. Financial records are retained and archived in line with legal and regulatory requirements.

Cookies and tracking technologies

Cookies and similar technologies are used for essential functionality, remembering preferences, analytics and optional marketing. Session and persistent cookies may be set by us or trusted service providers. You can manage cookie preferences via your browser or the cookie settings on our site; blocking certain cookies may affect functionality.

User rights regarding personal data

You have the right to access, correct or request deletion of personal information held by us, subject to legal retention requirements. Requests should be made through your account or by contacting our privacy team and may require identity verification. Where applicable you can also request restriction of processing or object to direct marketing. Complaints about our handling of personal data can be directed to our support or to the relevant data protection authority.

Data sharing and third parties

We share information with service providers necessary for operation, such as payment processors, identity verification services, game providers and regulatory bodies. Sharing is limited to the minimum required and governed by contractual safeguards. Transfers outside New Zealand or the EU/EEA may occur only with appropriate safeguards in place to protect your rights.

Updates to this privacy policy

Policy changes are posted on this page with an updated effective date. Significant changes affecting how we use your personal data will be communicated by email or via your account where required by law. Continued use of our services after notice constitutes acceptance of the revised policy, unless you choose to close your account.