Support for Boo is available to help with questions, account issues, technical faults or general feedback. Contact options include live chat, email and phone so you can reach us in the way that suits you. The team can help with verification, deposits and withdrawals, bonus or promo queries, and site access. Use live chat for quick answers or email for documents and logs. Contact us any time for practical, NZ-focused assistance and clear next steps when you get in touch.
| Department | Contact |
|---|---|
| Customer support | Live chat 24/7; Email: [email protected] |
| General enquiries | Email: [email protected] |
| Affiliate enquiries | Email: [email protected] |
| Phone | +64 9 376 2485 (Mon-Fri, 09:00-18:00) |
| Payments | Email: [email protected] (Mon-Fri, 09:00-17:00) |
| Privacy | Email: [email protected] (Mon-Fri, 09:00-17:00) |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents or explanations. Please use a clear subject line and include up-to-date contact details and your account ID to avoid delays. Attach any relevant files and allow time for our team to respond.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions are usually handled quickly via live chat or email. More complex matters - such as verification or payment investigations - can take longer to resolve and may require additional information, so response times vary depending on the issue’s nature.
Feedback
Tell us what you think. If you have suggestions, bug reports or ideas for new features, send them to Boo using the feedback form or live chat. We review messages carefully and use them to improve the service and the user experience. Thanks for helping us make the site better.